FreshNetworks Blog

A few days ago, I wrote about how the 2008 Beijing Olympics should be the perfect area for social media coverage of the event itself (see post here). Social media is also being used by many big brands to capitalise upon the Games.

The very reasons we identified for social media coverage of the Games, are being capitalised upon by some big brands, whether or not they are official sponsors.

Here is a couple of some of the best:

• McDonald’s has built a viral game called The Lost Ring, where the player uncovers the history of the Olympics (adventures in Ancient Greece and all).  It’s a subtle marketing tool for McDonald’s. Their branding is not present in the game and they are pitched more as a sponsor. The terms of the game state: “McDonald’s is proud to sponsor The Lost Ring and bring the spirit of the Olympic Games to people around the world.”
• Lenovo is the more obvious backer of Voices of the Olympic Games. Their site contains blogs from some 100 athletes at this year’s Games and the branding is prominent. The product is also heavily positioned - the site stating that the athletes were provided “new [Lenovo] Ideapad laptops and video cameras to capture their experiences.”

These examples contrast very different approaches. McDonald’s are creating an experience that people will enjoy and will no doubt ensure that people know who it is that is behind the game. This is a subtle way of marketing. They capitalise upon the enthusiasm for both the Olympic Games and for social media to create and experience people will buy into and enjoy. That they may later associate it with McDonald’s is part of the strategy, but this shows social media fitting into a total marketing strategy for the brand during the Games.

Lenovo on the other hand is really branding social media activities. It has given product and a platform to some athletes and is branding their output. This approach is more overt and although it will raise awareness of the product and the brand it is not really doing anything different to it’s other sponsorship of the Games. Lenovo’s branding is all over the Games and is on the blogs too. This is less of strategic social media marketing and more a branding exercise across all media.

Both approaches will be successful. The Olympic Games are a marketers dream - the audiences are huge and the passion is great. Using social media to enhance the experience of the Games (either by providing entertainment and games, or by providing branded content) can only be a positive thing.

Some more reading

• Social media and the 2008 Olympic Games
• Why the Olympics should be the perfect social media event
• Olympics: BBC promises ‘cornucopia of content’
• Beijing Olympics: Opening ceremony fuels internet traffic surge
• How Some Covered the Opening Ceremony

Something I discuss a lot with clients is whether online communities are more suited to some people than others; are some people more likely to join them and take part actively. One issue I’ve discussed a number of times is whether a C-suite audience is more or less likely than more junior employees to want to take part in a B2B community. There are theoretical arguments on both sides but it’s more useful to look for and examine examples of senior-level communities.

When I talk to people they often cite LinkedIn as a good example, but I would think of this as much more of a social network than a community. It’s more about ‘me’ than it is about ‘us’. I know of a couple of other examples of closed online research communities for business travel and credit card firms. But I’m still looking for great examples of online communities that show how they work and allow us to compare what makes them work with  what makes communities for other audiences a success.

One example that I do know of is the Chairman’s Network, a Europe-wide network and community of C-level members in the high technology sectors. The community is both a networking, advice and information resource and a place for these people to share ideas with each other. The networks appears to have grown out of work identifying the (lack of?) networking and advice resources for Board-level people in this industry and as such an online community filled a real gap. They currently have just over 1,000 members and from what I can establish the community is quite active.

Of course, you could argue that building a community in the TMT sector is probably easier than in other sectors. However, this isn’t our experience at FreshNetworks for more junior community members, so I’m not convinced that sector is the main reason this community works. It is probably more that the community is meeting a specific need for the members (the lack of a place to meet, share and collaborate on ideas in their industry). For the target audience letting them do this at a time that fits into their busy schedule and without having to travel to meetings should be perfect. And it seems to work.

Do you know any other examples of c-level online communities?

Some more reading

• Will Your Business Opt In?
• The new employee connection: Social networking behind the firewall
• Explaining OpenSocial to your Executives
• KPIs and Metrics - More on Online Community Measurement
• Is defamation in online communities slander or libel?