http://blog.freshnetworks.com/2008/03/what-is-the-net-promoter-score/ Social media, Web 2.0 and online communities Wed, 07 Jan 2009 21:10:56 +0000 http://wordpress.org/?v=2.5.1 http://blog.freshnetworks.com/2008/03/what-is-the-net-promoter-score/#comment-51 FreshNetworks Blog » Blog Archive » Can we calculate the value of Word of Mouth? Thu, 03 Apr 2008 20:50:56 +0000 http://blog.freshnetworks.com/?p=30#comment-51 [...] be Promoters or Detractors of a brand, or can be Fence Sitters - and how you can measure this (see here). The Promoters are the one who will recommend your brand - produce positive word of mouth; the [...] [...] be Promoters or Detractors of a brand, or can be Fence Sitters - and how you can measure this (see here). The Promoters are the one who will recommend your brand - produce positive word of mouth; the [...]

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